TRIP IT RIGHT.COM
An E- Commerce Unit Of Rishis World Adventure Travel Pvt. Ltd.
Agreement between the User and Rishis World Adventure Travel Pvt. Ltd.
Applicability of the agreement
This agreement (“user agreement”) incorporates the terms and conditions for RISHIS WORLD ADVENTURE TRAVEL Pvt. Ltd. and its affiliates to provide services to the person (s) (“the User”) intending to purchase or inquiring for any products and/ or services of RISHIS WORLD ADVENTURE TRAVEL Pvt. Ltd. by using RISHIS WORLD ADVENTURE TRAVEL Pvt. Ltd. websites or using any other customer interface channels of WAH which includes its sales persons, offices, call centers, advertisements, information campaigns etc.
Both User and RISHIS WORLD ADVENTURE TRAVEL Pvt. Ltd. are individually referred as ‘party’ to the agreement and collective referred to as ‘parties’.
1. This website TRIP IT RIGHT.COM is an Internet based E COMMERCE Website and is a unit of RISHIS WORLD ADVENTURE TRAVEL Pvt. Ltd. (“Website”) is published and maintained by Rishis World Adventure Travel Private Limited (“Rishis World Adventure Travel Pvt. Ltd.”), a company incorporated and existing in accordance with the laws of the Republic of India.
1.1. Through the Website, We shall provide you (“User”) international & domestic travel packages, customized packages, travel-related information, Sample Itineraries ,pricing, availability and travel agent services.
1.2. This User Agreement (“Agreement”) sets out the terms and conditions on which we shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant terms & conditions for such Service, which may be updated or modified by us from time to time. Such terms & conditions shall be deemed to be a part of this Agreement and in the event of a conflict between such terms & conditions and this Agreement, the terms of this Agreement shall prevail.
1.3. Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the terms & conditions, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that use of the Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the terms & conditions. If the User does not agree with any part of such terms, conditions and notices, the User must not use the Website.
1.4. Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable. The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers’ fare rules or contract of carriage. In the event that any of the terms, conditions and notices contained in this Agreement or the terms & conditions conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.
1.5. Rishis World Adventure Travel Pvt. Ltd. at its sole discretion reserves the right not to accept any order placed by the user through the website without assigning any reason thereof. Any contract to provide any service by Rishis World Adventure Travel Pvt. Ltd. is not complete until full money towards the service is received/credited in the bank in advance from the user and accepted by us.
1.6. When you access, browse or use this website you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub–site (whether belonging to an ‘associate’ of Rishis World Adventure Travel Pvt. Ltd. or otherwise) through this website, then such sub–site may have its own terms and conditions of use which is specific to such sub–site. Sub–sites may contain such additional terms and conditions of use as may be set out in such sub–site.
1.7. These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Rishis World Adventure Travel Pvt. Ltd. and you with respect to your use of this Site.
1.8. Rishis World Adventure Travel Pvt. Ltd.’s services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail Trip It Right’s or Rishis World Adventure Travel Pvt. Ltd.’s services.
1.9. In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other Rishis World Adventure Travel Pvt. Ltd.’s document, then these terms shall control.
2. Modification Of Terms.
2.1. Rishis World Adventure Travel Pvt. Ltd. reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.
3.1 The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local Rishis World Adventure Travel Pvt. Ltd. authorized representative for the availability of specific products and services in your area.
3.2 In the case of unavailability of the hotel(s) specified, alternate accommodation will be available in similar category hotel(s).
3.3 Availability and prices are not guaranteed until full payment is received for the proposed package.
4. Package Booking Policy
4.1 The user needs to fill & Submit the booking form for booking. After receiving the booking form we shall send a link for the final payment or the user can choose the options available for making the payment.
4.2 All packages that bear a (** Double Asterisk Mark) bear the condition. that the package is not available for certain specific blackout dates (including Christmas and New Year) and certain long weekends. Peak season surcharge may apply during this period.
5. Cancellation Policy
5.1. In the unlikely case of delay/cancellation of flights due to unforeseen circumstances, Rishis World Adventure Travel Pvt. Ltd. will offer the best alternate arrangements. No refunds or compensation would be made.
5.2. The Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE are that in case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing and well advance (i.e. at least 24hrs prior to the departure).
5.3. Cancellation charges would be effective from the date we receive the letter in writing and cancellation charges would be as follows:
- 45 days prior to the date of departure, we will refund 90 % of the package/ tour/booking/service cost + service tax of the amount.
- 30 – 08 days prior to the date of departure, we will refund 50% of the package after deducting tour/ booking service cost + service tax of the amount.
- 07 days before date of departure, or after the trip/tour/holiday/event has begun, there will be NO REFUND.
- In case of air tickets along with the package. The cancellations will depend on the ticket preference.ie a non-refundable ticket cannot be refunded and similarly the refundable will bear charges. The cancellation policy for the same shall lead to the amount of deduction/s made by the airline from the total cost + the above mentioned cancellation protocol.
- 45 days prior to arrival – 10% of the tour/service cost.
- 15 days prior to arrival – 20% of the tour/service cost.
- 07 days prior to arrival – 25% of the tour/service cost.
- 48 hours prior to arrival – 50% of the tour/service cost.
- Less than 48 hours or no show – NO REFUND.
5.4. In case of special train journey and peak season hotel bookings a separate cancellation policy is applicable (which would be advised as and when required). In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers/airlines we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
6.1. In regard to refund of unused/unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.
6.2. Please note that the refund process may take 2-4 weeks due to banking procedures. If the refund is made to the credit card amount or to bank account, the bank charges would be debited from the refund amount.
7. FEES PAYMENT
7.1. WE reserve the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the our Services. WE further reserve the right to alter any and all fees from time to time, without any prior notice.
7.2. The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing our Services
8. Our Liabilities & Limitations:
8.1. Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, or the country they are visiting then the same would be charged as extra.
8.2. Rishis World Adventure Travel Pvt. Ltd. acts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
8.3. The maximum liability on part of we arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.
8.4. Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, Rishis World Adventure Travel Pvt. Ltd. ’s liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of INR 1000 (Indian Rupees One Thousand only).
8.5. All itineraries are sample itineraries, intended to give you a general idea of the probable trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well-being. Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
8.6. We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment’s, breakdown of transport, weather, sickness, landslides, political closures, natural disasters or any untoward incidents. We shall not be responsible for any death, loss, injury or damage (both repairable/irreparable) to person, property, or otherwise in connection with any adventure sport activities, travel, accommodation, transportation or any other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control. We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.
9. Terms and Conditions of Use
9.1. Rishis World Adventure Travel Pvt. Ltd. may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
9.2. Rishis World Adventure Travel Pvt. Ltd. may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
9.3. Rishis World Adventure Travel Pvt. Ltd. reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Rishis World Adventure Travel Pvt. Ltd. ’s systems as well as its client’s interests are and remain, well–protected.
9.4. Towards this end, Rishis World Adventure Travel Pvt. Ltd. may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
9.5. If Rishis World Adventure Travel Pvt. Ltd., in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Rishis World Adventure Travel Pvt. Ltd. may cancel the said orders at any time up to 5 hours before the scheduled time of departure of the relevant flight or 5 hours before the expected date of visit to any property booked through Rishis World Adventure Travel Pvt. Ltd.
10. General Provisions
10.1. You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
10.2. Rishis World Adventure Travel Pvt. Ltd. requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.
10.3. By offering for sale travel to particular international destinations, Rishis World Adventure Travel Pvt. Ltd. does not represent or warrant that travel to such point is advisable or without risk. Rishis World Adventure Travel Pvt. Ltd. does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
10.4. Rishis World Adventure Travel Pvt. Ltd. , Rishis World Adventure Travel Pvt. Ltd. Affiliates and their respective suppliers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Rishis World Adventure Travel Pvt. Ltd. , Rishis World Adventure Travel Pvt. Ltd. Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.
10.5. Rishis World Adventure Travel Pvt. Ltd. reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Rishis World Adventure Travel Pvt. Ltd. shall have no obligation to take the needs of any User into consideration in connection therewith.
10.6. Rishis World Adventure Travel Pvt. Ltd. reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
10.7. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services.
10.8. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer.
10.9. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in Rishis World Adventure Travel Pvt. Ltd. debiting your account for any costs we incur as a result of such violation.
10.10. No waiver by Rishis World Adventure Travel Pvt. Ltd. of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
11.1. If any dispute arises between you and Rishis World Adventure Travel Pvt. Ltd. during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be New Delhi. The arbitration proceedings shall be in the English language.
11.2. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.
11.3. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at New Delhi, India only.